Privacy Policy

Last updated: October 22, 2026

VBS Heating, LLC (“VBS Heating,” “we,” “us”) respects your privacy. This policy explains what information we collect through vbsheating.com, how we use it and the choices you have.

Information we collect

Information you give us. When you send a message through our contact form, create an account, request a quote or place an order, we collect the details you provide, such as your name, email address, phone number, mailing or delivery address and anything you write in your message.

Information collected automatically. Like most websites, our site and hosting provider automatically receive basic technical information when you visit, such as your IP address, browser type and the pages you view. Our site uses a small number of cookies that are needed for it to work, for example to keep you signed in to your account.

How we use your information

• To answer your questions and follow up on quote, service and chimney sweep requests
• To set up and manage your account and process any orders
• To schedule installations and service
• To keep our website secure and working properly
• To meet legal, tax and accounting requirements

If you agree to receive emails from us, we may send news about products and promotions. You can unsubscribe at any time using the link in the email or by contacting us.

How we share information

We do not sell or rent your personal information. We share it only:

• With service providers that help us run our business and website, such as our website platform and hosting provider and our accounting system, and only as needed for them to provide those services
• With a manufacturer or distributor when needed to fulfill an order, process a warranty claim or arrange a delivery
• Within our family of related companies when needed to fulfill an order or provide service
• When required by law, or to protect our rights, our customers or others

Third-party services on our site

Some features on our site are provided by other companies, which may receive basic technical information such as your IP address when the feature loads:

• Google Maps, for our location map and directions
• Google Fonts, for the text styles on our pages
• Trustindex, to display our Google reviews

Links to other websites, such as manufacturer sites, Facebook, Instagram, Google and Yelp, are covered by those companies’ own privacy policies.

Payment information

If you pay online, your payment is handled by a secure payment processor. We do not store your full card number on our website.

How we protect your information

We use reasonable safeguards to protect your information. No website or method of transmission is completely secure, so we can’t guarantee absolute security.

Your choices

You can ask us to update, correct or delete the personal information we hold about you, or to stop sending you marketing emails, by contacting us below. We may need to keep some information to meet legal or accounting requirements.

Children

Our website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Contact us

Questions about this policy or your information? Contact us: